Terms & Conditions

Acceptance of Terms of Use

This website, or any replacement site (collectively, the “Website”), is operated by Raw Cut Animal Feed Trading LLC (“RC”) to provide you with information about our company, history, news and products, and the opportunity to purchase these products from our online retail store. RC provides you with access to our Website subject to the following Terms and Conditions, which may be updated from time to time without prior notice to you.

Please read these Terms and Conditions carefully. By accessing this Website, you agree that you have read and understand these Terms and Conditions and any posted updates and that you accept and agree to be bound by them. If you do not wish to be bound by these Terms and Conditions, please do not continue to use this Website.

Registration

You may browse the Website without registration, but you understand that some features of the Website may not be accessible to you unless you register. In registering for the Website, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form (the “Registration Data”); (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete; and (c) certify that you are at least thirteen years old. If you provide any information that is untrue, inaccurate, not current or incomplete, or if RC has reasonable grounds to suspect this, RC has the right to suspend or terminate your account and to refuse any further use of the Website by you.

Registration Account and Password: You will receive a username and password as part of the registration process. You are responsible for maintaining the confidentiality of your password and account and all activities that occur in connection with these. You agree to immediately notify RC of any actual or suspected unauthorized use of your password or account or any other breach of security.

Protection of Privacy

Information you give to RC about yourself is subject to our Privacy Policy. We encourage you to read and understand our privacy practices before continuing.

Products for Personal Use

All products available on this Website, and any samples thereof, are for personal use only. You may not resell any of the products that you purchase or receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of product ordered, in our sole discretion, if we determine your order violates our Terms and Conditions. If you are a wholesaler or retailer interested in purchasing items in bulk, please go to ‘Wholesale’ on this site.

Product Descriptions

RC attempts to be as accurate as possible when describing its products and when depicting these products on this Website. RC does not warrant that these product descriptions or depictions, or other content on this Website, are accurate, reliable, current or complete.

RC Intellectual Property Rights

You acknowledge and agree that the Website and its contents, including, but not limited to, all photographs, information, data, text, product descriptions, software, music, sound, graphics, video, messages, tags and/or other materials (collectively, the “Content”) are proprietary or confidential information that belongs exclusively to RC and is protected by applicable copyright, trademark, trade secret, patent or other proprietary rights and laws. You are not authorized to reproduce, republish, distribute, transmit, modify, sell or otherwise use the Content, or to create derivative works based on the Content, in whole or in part, without RC express written authorization. Without limiting the foregoing, you are not authorized to use the Content in order to gain a competitive advantage, for marketing purposes (including third-party solicitations), to harass, abuse or harm others, or in a way that otherwise exceeds the scope of your authorized access to this Website. In addition, you are not authorized to use, access, search or obtain data from the Content of this Website by using any deep-link, framing, page scrape, robot, spider or other automatic device, program, algorithm or similar methodology. RC grants you a personal, non-transferable and non-exclusive right and license to use the Content on a single computer for non-commercial purposes only and subject to all other Terms and Conditions herein. Any unauthorized use terminates the permission or license granted by RC.

The RC names and associated product names are registered names of RC (the “RC Marks”). You are not authorized to display or use in any manner any RC Mark without our prior written consent.

The product designs and product materials used for RC products are the exclusive property of RC and are protected by applicable copyright and other proprietary rights and laws. You are not authorized to reproduce, sell or otherwise use these designs or materials, in whole or in part. RC takes its intellectual property rights seriously and monitors for and vigorously pursues any infringers.

Disclaimer of Warranties

Your use of the website is at your sole risk. the website is provided on an “as is” and “as available” basis. RC expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of third-party rights. RC makes no representations or warranties about the accuracy or completeness of the information contained on this website, and you should confirm any information presented on this website before relying on it in any way.

Limitation of Liability

In no event will RC be liable to you for any direct, incidental, consequential, indirect, special or punitive damages resulting from your use or inability to use this website, even if RC has been advised of the possibility of such damages. this limitation will apply to damages from any cause of action, including, but not limited to, tort, contract, strict liability or otherwise. in no event will RC liability to you for any cause of action exceed the amount paid by you, if any, for accessing this website. RC does not warrant that the functions contained in this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the servers that make this website available will be free of viruses or other harmful components.

Information Sent to Us

We welcome and encourage your feedback, but please do not submit any proprietary or confidential information, suggestions or materials via email, our Website or any other method. We will not compensate you for any submissions that we use. By submitting such materials, you grant RC a perpetual, worldwide, irrevocable, royalty-free license to use those materials in any way RC deems appropriate. You expressly agree that you will not submit any materials that you do not have the right to make available under any law or contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), and you will solely bear any liability related to your submission of such materials.

Indemnification

You agree to defend, indemnify and hold RC and its subsidiaries, affiliates, officers, directors, employees, agents and partners from and against any and all claims, actions, liabilities, costs or damages (including reasonable attorneys’ fees) asserted by any third party arising from or related to your use of this Website or conduct in connection therewith in violation of these Terms and Conditions.

Links to Other Sites

RC does not make representations or warranties about any website that you may be able to access through this Website. RC does not endorse, monitor or assume any liability for the information provided or activities undertaken by any such website

Waiver and Severability

RC’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any such right or provision is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms and Conditions shall remain in full force and effect.

Risk & Title

RC Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Subscriptions

By accepting the terms and conditions of RC, you acknowledge that our subscription model has recurring payment feature and you accept responsibility for all recurring charges prior to deactivation.

Following your initial subscription period, your subscription will be automatically extended for successive renewal periods of the same length (Weekly, Monthly) unless cancelled at least 10 days prior to the next invoice billing date.

Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by RC before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees. 

Subscription billing is based on availability of products, RC will not be obliged to deliver any product that is not available in our stock, nevertheless, we try our best to accommodate your products selection.

Customers are responsible for keeping all credit/debit card details and contact information current. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Invoices are generated, and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased RC Products. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date.

RC reserves the right to revise all products and its subscription plan pricing or delivery charges from time to time without giving any reasons.

Subscription Cancellation

A request to cancel subscription must be initiated at least 10 days prior to the next invoice billing date. Customers are encouraged to keep records of all communications regarding cancellation. please email info@raw-cut.com stating that you wish to cancel your subscription mentioning your full name and registered email address.

If you opt to cancel your subscription, you may use your subscription until the end of the current monthly subscription, your subscription will not be renewed after that. RC reserves the right at our sole discretion not to renew or refuse a subscription at any time without giving any reasons.

Refund & Return

1. All Orders (Except Subscription)

RC wants you and your pet to be totally satisfied with our products so you can return or exchange your order if you notify us within 14 days from the date of purchase by emailing info@raw-cut.com, Shipping and/or delivery fees are non-refundable . We will either refund you the amount through the same method originally used by you to pay for your purchase within 30 days of approving the refund or issue for you credit voucher valid for 6 months. Please submit the receipt or proof of purchase, use the original, undamaged packaging and the items should be returned to us using an appropriate courier.

For health and safety reasons, Frozen food and perishable products are not returnable except in cases where RC shipped the incorrect or defective items.

2. Subscription

A request to cancel subscription must be initiated at least 10 days prior to the next invoice billing date. If you opt to cancel your subscription, you may use your subscription until the end of the current monthly subscription, your subscription will not be renewed after that. Because RC offers very convenient short term subscription plan (Monthly) at discounted price rates, Customers will not be eligible for a prorated refund of any portion of the subscription fee paid for the monthly subscription.

Payment Method

RC accepts all major credit cards such as Visa and Master Card, You can also opt for cash on delivery (COD) for minimal fees paid for our collection agent partner company.

Deliveries

Deliveries are made according to the date & time slot you selected, In case you will not be available for delivery please contact us in advance allowing us reasonable time to reschedule your delivery in the next available time slot where possible.

Failure to accept delivery of our products when arrived (Unless RC shipped wrong items, or items are defected), or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you including all costs associated with order.

Governing Law

These Terms and Conditions and the relationship between you and RC will be governed by the laws of the UAE, without regard to its conflict of law principles. You agree to submit to the personal and exclusive jurisdiction of the courts located within DUBAI with respect to any claims arising from these Terms and Conditions or your use of the Website.