Frequently Asked Questions
Change your dogs' diet to fresh RAW with our "Dog Starter Hamper" containing pre-selected Raw Cut healthy flavors designed for your dog transition journey to RAW. The better choice!
Once you have made the purchase, fill out this simple Pet Profile form with your Dog's details which will help us offer you a more personalized nutritional guidance and support.
Call/WhatsApp: +971 56 665 6850
Kindly use our online Feeding Calculator as a starting point.
Please keep in mind that your dog's feeding quantity may need to be adjusted depending on his or her activity levels and metabolic rate. The metabolism is also influenced by factors such as breed, temperament, accommodation, mobility, nervousness, nature, character and age.
As a general rule, every nutritional table is only a set of guidelines. Deviations of up to 20% are possible. We recommend you start with our feeding guidelines and then adjust if needed.
Did you know? A dog that is scared to stay alone at home uses more energy than a dog in good health would use while running!
The feeding quantity is the sole difference between puppy and adult dog food. So there's no need to design a new form of puppy food, and even less of a requirement for a "light" or high energy value variety of food, because there are no special stags, wild boars, or rabbits for puppies in nature!
· Complete Meals For Dogs: Core Range & Grain-Free Range
· Organic Chews: Available in Small, Medium & Large sizes.
· Meal Toppers: Grass-fed Beef & Cage-free Chicken.
· Freeze-dried Treats: Available in Venison, Beef, Lamb, Ostrich & Fish.
Add the power of raw, taste and nutrition to your cat’s diet!
We tried to make Raw Feeding for Cats an easy ordeal because many cat parents struggle to transition their cats to fresh, raw food or feed raw due to other reasons.
We created RAW in a innovative Freeze-Dried Format to make the transition as simple as possible, especially for Cats who are used to a dry food diet or for Cat parents who want to feed raw more conveniently.
· Cage-free Chicken or Wild Ostrich Meals for Cats - 750 g (50 g x 15 pouches inside).
· Grass-fed Beef Bone Broth or Cage-free Chicken Bone Broth - 500 ml pouch.
Please follow the feeding guidelines mentioned on the meal box or website.
We recommend adding a little Freeze-dried Meal cubes to your Cat’s food over a course of 5-7 days starting with very small amounts and gradually increasing the cubes each day while decreasing the amount of their old food.
Alternatively, you could also choose to switch cold turkey if you Cat loves the first taste.
Our Freeze-Dried Cat Meals offer complete and balanced nutrition for All Life Stages. This means that our meals are suitable for kittens, adults, and the elderly. Raw Freeze-Dried can be beneficial to cats of all ages!
· Complete Meals For Cats: Cage-free Chicken & Wild Ostrich
· Meal Toppers: Grass-fed Beef Bone Broth & Cage-free Chicken Bone Broth.
· Freeze-dried Treats: Available in Venison, Beef, Lamb, Ostrich & Fish
ORDERS & PAYMENTS
We accept all major credit cards. Apple Pay & Samsung Pay.
You can also opt for cash on delivery (COD) for minimal fees of AED 10 imposed and paid for our delivery service provider.
Our products can be returned or exchanged, please notify us within 14 days from the date of purchase by emailing email@example.com, Shipping and/or delivery fees are non-refundable. We will either refund you the amount through the same method originally used by you to pay for your purchase or issue for you credit voucher valid for 6 months.
Please submit the receipt, use the original packaging (should be undamaged). Items should be returned to us in good condition.
For health and safety reasons, food and perishable products are not returnable except in cases where Raw Cut shipped the incorrect item.
We only provide samples of our food during pet festivals or events, visit our booth and we will make sure your pet gets his/her goodies! Alternatively, you can take the advantage of our discounted Hampers online. Click below to select:
Dog Starter Hamper: 5 kgs of different Dog Meals
Cat Starter Hamper: 750 g of Cat meals + Bone Broth
Available on Dog Meals Only
We offer subscriptions in form of our "Build Your Own Hamper" model.
This Hamper gives you the freedom to choose your favorite proteins and quantity. You can setup weekly and monthly reminders for ordering and delivery.
Kindly note, this is not an automated subscription model. You will have the flexibility to order any time and enjoy the 10% discount!
Yes we do!
Please refer to the below delivery schedule:
· Dubai, Abu Dhabi, Sharjah, Ajman & Al Ghadeer: We offer next day delivery from Saturday to Friday on orders placed before 3 pm. We do not offer delivery on Sundays.
· RAK, Umm Al Quwain, Fujairah & Al Ain : We deliver only on Thursdays. We do not offer delivery from Friday to Wednesday.
We deliver across all 7 Emirates. Our food is delivered in temperature-controlled vans.
· Dubai: AED 15
· Abu Dhabi, Sharjah and Ajman: AED 25
· UAQ, RAK and Al Ain: AED 50
A balanced diet is made up of 75% to 85% muscle meat, offal and bones, and 15% to 25% of vegetables and unlocked grains (veg & unlocked grains in dog meals only). It is natural to have this amount of variation, since a prey’s stomach contents also vary, At Raw Cut we take that into account by varying the proportions in our different products to within these limits.
Raw Cut mission is to provide nourishment that is close to nature, natural and fresh food striking the right balance between muscle meat and organs, between unlocked grains and meat juice, Fresh and natural, our food contains:
· No thickeners, taste enhancers or coloring agents.
· We only use meat and offal from animals that are approved for human consumption.
· We only use fresh, ground bones.
Yes, all our meat is tested by approved European labs for Salmonella and E-Coli before its released to the market, we only use meat from animals approved for human consumption.
All our food is approved by the Federal Agency for the Safety of Food Chain (Belgium) and Dubai Municipality.
Mixing raw food and dry kibble in the same meal is not uncommon. We don't usually advocate this for many reasons one of them being, kibble takes longer to digest and might cause digestive distress when combined with raw foods.
To avoid this, feed your pet raw food and dry kibble in separate meals. If you're not feeding 100% raw, or if you're transitioning to raw, this practice would be ideal.
We are a team of well experienced professionals and pet parents, please reach out to us for personalized nutritional guidance and support.
Dog Food: Fresh, raw and to be stored in the freezer. Defrosting in room temperature or in cold water is best. We do not recommend using microwave for defrosting. If opted to defrost in water, place the desired portion of Raw Cut burgers in a sealed food grade plastic bag (i.e sandwich zipper bag) and leave it until fully defrosted. Recommended to serve at room temperature.
Cat Food: Raw, freeze-dried and to be stored in a cool dry place at room temperature. Use within 30 days once opened. Serve the cubes dry or rehydrate with water or Bone Broth (highly recommended). No other preparation required.